The following payment policy applies to all new and existing clients.
Projects up to $200
For fixed price projects up to $200 (ex GST) inclusive, work will be performed without a deposit being required.
Once the work is completed, the website updates will be made live of the web and an invoice for the full amount will be issued.
Projects up to $1,000
For fixed price projects from $201 to $1,000 (ex GST) inclusive, work will be performed without a deposit being required. Once the work is completed, an invoice for the full amount will be issued. Once the payment clears in our account, the website updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.
Projects over $1,000
For fixed price projects over $1,000 (ex GST), an initial payment of 50% will be required before work can commence.
Once the work is completed, an invoice for the final 50% will be issued.
Once the payment clears in our account, the updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.
SSL Certificate registration and renewals
We provide free cPanel SSL certificates to all our hosting customers. If you prefer to have a paid SSL certificate, registrations for new SSL Certificates or renewals of existing SSL Certificates must be made in advance. Once payment is received, your SSL Certificate will be registered/renewed.
Hosting Account Re-instated on our servers
If you were a past client, and wish to re-instate your hosting with us, and resurrect your old website, we will charge a $300 ex GST fee to get your hosting account created, website re-installed and perform additional administration tasks with regards to your account with us. This does not include assisting you with adding your email account back onto your computers/phones. Assistance with adding your email account back onto your computers/phones is charged at our adhoc rate.
Hosting Account Re-instated on external 3rd party servers
If you were a past client, and wish to move your website (and or emails) to a 3rd party server, and require us to perform some work on the 3rd party server (for example, but not limited to, assisting with updating code to rectify any 3rd server incompatibility issues), we will charge an upfront fee of $150 ex GST which must be paid in full before any work can commence. This fee is for 1 hour of work up front. Should additional time be required, we will inform you first and then upon your approval to proceed, continue work. Once the work is complete, we will invoice you for the time spent past the initial first hour, as per our Adhoc Rates (see below).
Adhoc Rate - Business Hours
Our adhoc rate is $50 (ex GST) per 20 minute block. The minimum charge is one 20 minute block.
We aim to provide a fixed price quote for any updates to your website, however, should we not be able to provide a fixed price quote, the above adhoc rate will apply.
If this is your first engagement with us, we may request an initial deposit equal to one hour, prior to the commencement of work.
This adhoc rate applies to work performed during business hours of 9am-5pm, Monday to Friday.
Adhoc Rate - After Hours Work
Should urgent website updates or other urgent work be requested outside of business hours (i.e any work preformed between 5pm - 9am Monday to Friday or anytime Saturday or Sunday), the adhoc rate will be charged at 1.5 times the normal business hours rate. This equates to $75 (ex GST) per 20 minute block. The minimum charge is one 20 minute block.
Should we be required to be on-call (i.e. ready and waiting) to potentially provide assistance with any fixes/issues/queries for work performed by a 3rd party (i.e. not Mindwire), there is an on-call fee of $75 ex GST per day in addition to any fees charged for any work we perform after-hours.
Express Rates
Should urgent website updates or other urgent work be required and if you would like the updates done before our next available time slot which we have allocated to your project, we can bump your project to the top of the queue. If we do this, the adhoc rate will be charged at 1.5 times the normal adhoc rate. This equates to $75 (ex GST) per 20 minute block. The minimum charge is one 20 minute block.
Support & Training
Should you require additional website training, troubleshoot Outlook issues, etc either in person or via TeamViewer/Zoom then our adhoc rate as shown above will apply. Should we be required to come to your place of business, travel time is also charged at our adhoc rate.
No fuel surcharge is incurred for travel to locations within 30kms from our office at 11/128-130 Lyons Street, Bungalow, Cairns.
Should more than 30 kms travel be required, a fuel surcharge of 40 cents per kilometre over the initial 30 kilometres will apply.
Domain registration and renewals
Registrations for new domains or renewals of existing domains must be made in advance. Once payment is received, your domain will be registered/renewed.
Domain name pricing is $55 (ex GST) per year for all domain names.
Note that .com.au and .net.au domain require a minimum 2 years registration/renewal as required by the AuDA.
Renewing domains that have already expired or are in redemption
Once a domain expires, it enters an expired state which lasts for 30 days. Renewing the domain name once it has expired, and whilst it is in this 30 day expiry state, cost to renew the domain is the regular $55 (ex GST) per year, for all domain types.
If a domain has been expired for longer than 30 days, it enters a state called a redemption state. The redemption state lasts for 30 days. A domain may be recovered from redemption at any time during this 30 day period.
If the domain is a top level domain (.com, .net, etc) an additional fee of $67 (ex GST) is charged by the registry. This fee is collected by Mindwire on behalf of the registry and Mindwire does not add any markup to this fee.
If your domain is a .au domain, and your domain is in a redemption state, there is no additional fee charged by the Australian Domain Authority (AuDA) when renewing your .au domain whilst in the redemption state.
Transferring a domain name to be managed by Mindwire
When transferring a domain from your old reseller to us (which means it will be under our management but still legally owned by you; i.e. bills for domain renewals will be sent by Mindwire):
- if it is a .com, .net, .org, .info or .biz domain, a renewal fee of $55 (ex GST) is automatically charged on successful transfer which will extend your domain registration for a further 1 year.
- if it is a .com.au, .net.au, .org.au or .id.au domain, no renewal is required upon transfer. Cost is $0.
Transferring a domain name to a new owner
When transferring a domain to a new owner (i.e. assigning a new legal owner) :
- if it is a .com.au domain, and the ABN number for the .com.au needs changing, the cost is: $61.80 (inc GST).
- if it is a .com.au domain, and the ABN does not need to change, then the cost is $0.
- if it is a .com domain, then the cost is $0.
Care Plans
For WordPress websites, our monthly Care Plan is $50-75 (ex GST) per month, depending on the complexity if the website. There are no lock-in contracts or minimum terms.
View full Care Plan terms and conditions.
Adhoc Plugin & Core Update Service
Our Adhoc Plugin & Core Update Service is $150 (ex GST) for regular websites and $200 (ex GST) for eCommerce based websites. This includes a full back up of your website files & website database prior to any plugins or WordPress core being updated.
View our full Adhoc Plugin & Core Update Service terms and conditions.
Debt Recovery Process
Should an invoice fall overdue, we will send out invoice reminders at the following intervals:
- 2 days overdue
- 7 days overdue
- 14 days overdue
- 21 days overdue
- 28 days overdue
Should an invoice be more than 28 days overdue, we will call you to follow up on the overdue invoice.
Should the invoice still be overdue 5 business days after the date we call you, we will refer the debt to a 3rd party Debt Collection agency.
Last updated 14-Sep-2023.