Payment Policy

The following payment policy applies to all new and existing clients.


Projects up to $200

For projects up to $200 (ex GST) inclusive, work will be performed without a deposit being required.
Once the work is completed, the website updates will be made live of the web and an invoice for the full amount will be issued. 


Projects up to $1,000

For projects from $201 to $1,000 (ex GST) inclusive, work will be performed without a deposit being required. Once the work is completed, an invoice for the full amount will be issued. Once the payment clears in our account, the website updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.


Projects over $1,000

For projects over $1,000 (inc GST), an initial payment of 50% will be required before work can commence.
Once the work is completed, an invoice for the final 50% will be issued.
Once the payment clears in our account, the updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.


Domain registration and renewals

Registrations for new domains or renewals of existing domains must be made in advance. once payment is received, your domain will be registered/renewed.


SSL Certificate registration and renewals

Registrations for new SSL Certificates or renewals of existing SSL Certificates must be made in advance. Once payment is received, your SSL Certificate will be registered/renewed.


Hosting

Hosting is paid monthly via direct debit for the month in advance. Payments are processed on the 1st business day of every month.



Adhoc Rate

Our adhoc rate is $31.25 (ex GST) per 15 minute block. The minimum charge is one 15 minute block.

We aim to provide a fixed price quote for any updates to your website, however, should we not be able to provide a fixed price quote, the above adhoc rate will apply.


Onsite support

We do not charge for travel pertaining to ongoing projects (initial requirements meetings, CMS training as part of a new website project, etc), however, should you require us to come to your office to provide additional training, troubleshoot Outlook issues on your desktop, etc, then our hourly adhoc rate as shown above will apply. Time to travel to your place of business is also charged at our adhoc rate.

No fuel surcharge is incurred for travel to locations within 30kms from our office at 11/128-130 Lyons Street, Bungalow, Cairns.
Should more than 30 kms travel be required, a fuel surcharge of 40 cents per kilometre over the initial 30 kilometres will apply.


If you have any questions, please call us on (07) 4035 6006 or email info@mindwire.com.au.