The following payment policy applies to all new and existing clients.
Projects up to $200
For fixed price projects up to $200 (ex GST) inclusive, work will be performed without a deposit being required.
Once the work is completed, the website updates will be made live of the web and an invoice for the full amount will be issued.
Projects up to $1,000
For fixed price projects from $201 to $1,000 (ex GST) inclusive, work will be performed without a deposit being required. Once the work is completed, an invoice for the full amount will be issued. Once the payment clears in our account, the website updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.
Projects over $1,000
For fixed price projects over $1,000 (ex GST), an initial payment of 50% will be required before work can commence.
Once the work is completed, an invoice for the final 50% will be issued.
Once the payment clears in our account, the updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.
SSL Certificate registration and renewals
We provide free cPanel SSL certificates to all our hosting customers. If you prefer to have a paid SSL certificate, registrations for new SSL Certificates or renewals of existing SSL Certificates must be made in advance. Once payment is received, your SSL Certificate will be registered/renewed.
Hosting Migrations
Migration to the Mindwire server: $300 (ex GST) per hosting account.
Migration from Mindwire server to another host: $500 (ex GST) per hosting account paid prior to the migration. This is assuming the destination hosting account is cPanel based and all relevant login details are provided to us by the client including destination cPanel account login and domain logins. Note that this price does not include domain transfers away from Mindwire. Should the destination hosting account not be cPanel based, an additional $150 (ex GST) will be charged.
Hosting Account Re-instated on our servers
If you were a past client, and wish to re-instate your hosting with us, and resurrect your old website, we will charge a $350 (ex GST) fee to get your hosting account created, website re-installed and perform additional administration tasks with regards to your account with us. This does not include assisting you with adding your email account back onto your computers/phones. Assistance with adding your email account back onto your computers/phones is charged at our adhoc rate.
Adhoc Rate - Business Hours
Our adhoc rate is $75 (ex GST) per 30 minute block.
For hosting clients: The minimum charge is $75 (ex GST) or $150 (ex GST) for any jobs involving SQL database work.
For non-hosting clients: The minimum charge is $150 (ex GST).
We aim to provide a fixed price quote for any updates to your website, however, should we not be able to provide a fixed price quote, the above adhoc rate will apply.
If this is your first engagement with us, we may request an initial deposit equal to one hour, prior to the commencement of work.
This adhoc rate applies to work performed during business hours of 9am-5pm, Monday to Friday.
Adhoc Rate - After Hours Work
Should urgent website updates or other urgent work be requested outside of business hours (i.e any work preformed between 5pm - 9am Monday to Friday or anytime Saturday or Sunday), the adhoc rate will be charged at 1.5 times the normal business hours rate. This equates to $112.50 (ex GST) per 30 minute block.
For hosting clients: The minimum charge is one 30 minute block ($112.50 ex GST).
For non-hosting clients: The minimum charge is 1 hour ($225 ex GST).
Express Rates
Should urgent website updates or other urgent work be required and if you would like the updates done before our next available time slot which we have allocated to your project, we can bump your project to the top of the queue. If we do this, your project will be charged at 1.5 times the quoted fixed price quote or 1.5 times the normal business hours adhoc rate.
For hosting clients: The minimum charge is one 30 minute block ($112.50 ex GST).
For non-hosting clients: The minimum charge is 1 hour ($225 ex GST).
Support & Training
Should you require additional website training, troubleshoot Outlook issues, etc either in person or via TeamViewer/Zoom then our adhoc rate as shown above will apply. Should we be required to come to your place of business, travel time is also charged at our adhoc rate.
No fuel surcharge is incurred for travel to locations within 30kms from our office at 11/128-130 Lyons Street, Bungalow, Cairns.
Should more than 30 kms travel be required, a fuel surcharge of 50 cents per kilometre over the initial 30 kilometres will apply.
Google Business Profile
Create and setup your new Google Business Profile (GBP) including: logo, description, phone and other contact information, link to your website, links to social profiles, opening hours, service areas (if applicable) up to 5 images, map location, and link for you to send to your clients so they can easily add reviews. We will also include a QR code that your clients can scan to leave you a Google review. Cost: $350 (ex GST).
Domain registration and renewals
Registrations for new domains or renewals of existing domains must be made in advance. Once payment is received, your domain will be registered/renewed.
Domain name pricing is $55 (ex GST) per year for all domain names.
Note that .com.au and .net.au domain require a minimum 2 years registration/renewal as required by the AuDA.
Renewing domains that have already expired or are in redemption
Once a domain expires, it enters an expired state which lasts for 30 days. Renewing the domain name once it has expired, and whilst it is in this 30 day expiry state, cost to renew the domain is the regular $55 (ex GST) per year, for all domain types.
If a domain has been expired for longer than 30 days, it enters a state called a redemption state. The redemption state lasts for 30 days. A domain may be recovered from redemption at any time during this 30 day period.
If the domain is a top level domain (.com, .net, etc) an additional fee of $67 (ex GST) is charged by the registry. This fee is collected by Mindwire on behalf of the registry and Mindwire does not add any markup to this fee.
If your domain is a .au domain, and your domain is in a redemption state, there is no additional fee charged by the Australian Domain Authority (AuDA) when renewing your .au domain whilst in the redemption state.
Transferring a domain name to be managed by Mindwire
When transferring a domain from your old reseller to us (which means it will be under our management but still legally owned by you; i.e. bills for domain renewals will be sent by Mindwire):
- if it is a .com, .net, .org, .info or .biz domain, a renewal fee of $55 (ex GST) is automatically charged on successful transfer which will extend your domain registration for a further 1 year.
- if it is a .com.au, .net.au, .org.au or .id.au domain, no renewal is required upon transfer. Cost is $0.
A domain transfer takes between 4-7 days to complete. Once a transfer is underway, the domain will be in 1 of 3 states.
1) Waiting registrant response: the domain is awaiting transfer confirmation by you. You will have received an email from the domain system asking you to confirm the transfer by clicking a link and following the prompts.
2) Request transfer notification sent: the owner (you) has confirmed the transfer and we are awaiting the existing registrar to transfer the domain. The domain may be in this state for up to 5 days.
3) Complete: the outgoing registrar has completed transferring the domain to the incoming registrar.
Transferring a domain name to a new owner
When transferring a domain to a new owner (i.e. assigning a new legal owner) :
- if it is a .com.au domain, and the ABN number for the .com.au needs changing, the cost is: $88.00 (inc GST).
- if it is a .com.au domain, and the ABN does not need to change, then the cost is $0.
- if it is a .com domain, then the cost is $0.
Care Plans
For WordPress websites, our monthly Care Plan is $50-75 (ex GST) per month, depending on the complexity if the website. There are no lock-in contracts or minimum terms.
View full Care Plan terms and conditions.
Adhoc Plugin & Core Update Service
Our Adhoc Plugin & Core Update Service is $175 (ex GST) for regular websites and $250 (ex GST) for eCommerce based websites. This includes a full back up of your website files & website database prior to any plugins or WordPress core being updated.
View our full Adhoc Plugin & Core Update Service terms and conditions.
Google Adwords Management
$750 (ex GST) per month management fee. Setting up of ads, optimisation, reporting.
Excludes ad spend.
Facebook Ads Management
$750 (ex GST) management fee per month. Setting up of ads, optimisation, reporting.
Creative work: $300 (ex GST) per static ad. $1,000 (ex GST) per video ad (up to 1 min long).
Excludes ad spend.
DNS Updates
Charged at our adhoc rate. See above. Min charge $75 (ex GST).
Newsletters (EDM)
$350 (ex GST) per newsletter distribution. Any fee incurred from EDM distributors will be added onto the final invoice (e.g. fees charged by MailChimp).
Debt Recovery Process
Should an invoice fall overdue, we will send out invoice reminders at the following intervals:
- 2 days overdue
- 7 days overdue
- 14 days overdue
- 21 days overdue
- 28 days overdue
Should an invoice be more than 28 days overdue, we will call you to follow up on the overdue invoice.
Should the invoice still be overdue 5 business days after the date we call you, we will refer the debt to a 3rd party Debt Collection agency.
Last updated 25-Mar-2025.