Payment Policy

The following payment policy applies to all new and existing clients.


Projects up to $200

For projects up to $200 (ex GST) inclusive, work will be performed without a deposit being required.
Once the work is completed, the website updates will be made live of the web and an invoice for the full amount will be issued. 


Projects up to $1,000

For projects from $201 to $1,000 (ex GST) inclusive, work will be performed without a deposit being required. Once the work is completed, an invoice for the full amount will be issued. Once the payment clears in our account, the website updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.


Projects over $1,000

For projects over $1,000 (ex GST), an initial payment of 50% will be required before work can commence.
Once the work is completed, an invoice for the final 50% will be issued.
Once the payment clears in our account, the updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.


Domain registration and renewals

Registrations for new domains or renewals of existing domains must be made in advance. Once payment is received, your domain will be registered/renewed.

Domain name pricing is $55 (ex GST) per year for all domain names.


SSL Certificate registration and renewals

Registrations for new SSL Certificates or renewals of existing SSL Certificates must be made in advance. Once payment is received, your SSL Certificate will be registered/renewed. Note that this of course only applies to paid SSL certificates; free cPanel certificates are registered/renewed automatically.


Hosting

There are 2 ways to pay your hosting; 

Option 1: Monthly via Direct Debit from a credit card or bank account. Hosting is paid monthly via direct debit for the month in advance. Payments are processed on the 1st business day of every month. 

Option 2: Yearly, 12 months in advance. Yearly hosting invoices are for the Australian financial year from July to June inclusive. Yearly hosting invoices are issued on the 1st April for the coming financial year ahead. They are issued in April to provide you with enough time to pay for your hosting prior to the 1st July. If you are paying yearly for hosting and wish to cancel your hosting with us for any reason, we are more than happy to provide a refund for any unused months (excluding the month in which you notified us of your hosting cancellation). 

Please ensure you read our Hosting Terms and Conditions.


Hosting Account Closure

There are no fees for closing your account with us. We provide you with a free backup of your entire home directory (which includes website, database, emails). The backup is a cPanel backup. There is no minimum cancellation period. There is no minimum amount of notice you need to give us. We will cancel your account the same day (provided it is a business day) you provide written notification to us via email. If you provide notice to us on a weekend or public holiday, we will action the cancellation on the next business day.


Hosting Account Re-instated on our servers

If you were a past client, and wish to re-instate your hosting with us, and resurrect your old website, we will charge a $250 ex GST fee to get your hosting account created, website re-installed, any email accounts re-created and perform additional administration tasks with regards to your account with us. This include assisting you with adding your email account back onto your computers/phones, up to maximum of 2 email accounts. Additional email accounts are charged at $31.25 (ex GST) per email account per device.


Hosting Account Re-instated on external 3rd party servers

If you were a past client, and wish to move your website (and or emails) to a 3rd party server, and require us to perform some work on the 3rd party server (for example, but not limited to, assisting with updating code to rectify any 3rd server incompatibility issues), we will charge an upfront fee of $125 ex GST which must be paid in full before any work can commence. This fee is for 1 hour of work up front. Should additional time be required, we will inform you first and then upon your approval to proceed, continue work. Once the work is complete, we will invoice you for the time spent past the initial first hour, as per our Adhoc Rates (see below).


Adhoc Rate - Business Hours

Our adhoc rate is $31.25 (ex GST) per 15 minute block. The minimum charge is one 15 minute block.

We aim to provide a fixed price quote for any updates to your website, however, should we not be able to provide a fixed price quote, the above adhoc rate will apply.

This adhoc rate applies to work performed during business hours of 9am-5pm, Monday to Friday.


Adhoc Rate - After Hours

Should urgent website updates or other urgent work be requested outside of business hours (5pm - 9am Monday to Friday or anytime Saturday or Sunday), the adhoc rate will be charged at 1.5 times the normal business hours rate. This equates to $46.87 (ex GST) per 15 minute block. The minimum charge is one 15 minute block.
Should we be required to be on-call (i.e. ready and waiting) to potentially provide assistance with any fixes/issues/queries for work performed by a 3rd party (i.e. not Mindwire), there is an on-call fee of $62.50 ex GST per day in addition to any fees charged for any work we perform after-hours.


Support & Training

Should you require additional website training, troubleshoot Outlook issues, etc  either in person or via TeamViewer/Zoom then our adhoc rate as shown above will apply. Should we be required to come to your place of business, travel time is also charged at our adhoc rate.

No fuel surcharge is incurred for travel to locations within 30kms from our office at 11/128-130 Lyons Street, Bungalow, Cairns.
Should more than 30 kms travel be required, a fuel surcharge of 40 cents per kilometre over the initial 30 kilometres will apply.


Transferring a domain name to new a owner

When transferring a domain to a new owner:

  • if it is a .com.au domain, and the ABN number for the .com.au needs changing, the cost is: $61.80 (inc GST).
  • if it is a .com.au domain, and the ABN does not need to change, then the cost is $0. 
  • if it is a .com domain, then the cost is $0.


Debt Recovery Process

Should an invoice fall overdue, we will send out invoice reminders at the following intervals:

  • 2 days overdue
  • 7 days overdue
  • 14 days overdue
  • 21 days overdue
  • 28 days overdue

Should an invoice be more than 28 days overdue, we will call you to follow up on the overdue invoice.

Should the invoice still be overdue 5 business days after the date we call you, we will refer the debt to a 3rd party Debt Collection agency.


If you have any questions, please call us on (07) 4035 6006 or email info@mindwire.com.au.