Payment Policy

The following payment policy applies to all new and existing clients.


Projects up to $200

For fixed price projects up to $200 (ex GST) inclusive, work will be performed without a deposit being required.
Once the work is completed, the website updates will be made live of the web and an invoice for the full amount will be issued. 


Projects up to $1,000

For fixed price projects from $201 to $1,000 (ex GST) inclusive, work will be performed without a deposit being required. Once the work is completed, an invoice for the full amount will be issued. Once the payment clears in our account, the website updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.


Projects over $1,000

For fixed price projects over $1,000 (ex GST), an initial payment of 50% will be required before work can commence.
Once the work is completed, an invoice for the final 50% will be issued.
Once the payment clears in our account, the updates will be made live on the web.
Website updates will not be made live until the invoice has been paid in full and the payment clears in our account.


SSL Certificate registration and renewals

We provide free cPanel SSL certificates to all our hosting customers. If you prefer to have a paid SSL certificate, registrations for new SSL Certificates or renewals of existing SSL Certificates must be made in advance. Once payment is received, your SSL Certificate will be registered/renewed. 


Hosting Account Re-instated on our servers

If you were a past client, and wish to re-instate your hosting with us, and resurrect your old website, we will charge a $250 ex GST fee to get your hosting account created, website re-installed and perform additional administration tasks with regards to your account with us. This does not include assisting you with adding your email account back onto your computers/phones. Assistance with adding your email account back onto your computers/phones is charged at our adhoc rate.


Hosting Account Re-instated on external 3rd party servers

If you were a past client, and wish to move your website (and or emails) to a 3rd party server, and require us to perform some work on the 3rd party server (for example, but not limited to, assisting with updating code to rectify any 3rd server incompatibility issues), we will charge an upfront fee of $125 ex GST which must be paid in full before any work can commence. This fee is for 1 hour of work up front. Should additional time be required, we will inform you first and then upon your approval to proceed, continue work. Once the work is complete, we will invoice you for the time spent past the initial first hour, as per our Adhoc Rates (see below).


Adhoc Rate - Business Hours

Our adhoc rate is $31.25 (ex GST) per 15 minute block. The minimum charge is one 15 minute block.

We aim to provide a fixed price quote for any updates to your website, however, should we not be able to provide a fixed price quote, the above adhoc rate will apply.

If this is your first engagement with us, we may request an initial deposit equal to one hour, prior to the commencement of work.

This adhoc rate applies to work performed during business hours of 9am-5pm, Monday to Friday.


Adhoc Rate - After Hours

Should urgent website updates or other urgent work be requested outside of business hours (5pm - 9am Monday to Friday or anytime Saturday or Sunday), the adhoc rate will be charged at 1.5 times the normal business hours rate. This equates to $46.87 (ex GST) per 15 minute block. The minimum charge is one 15 minute block.
Should we be required to be on-call (i.e. ready and waiting) to potentially provide assistance with any fixes/issues/queries for work performed by a 3rd party (i.e. not Mindwire), there is an on-call fee of $62.50 ex GST per day in addition to any fees charged for any work we perform after-hours.


Support & Training

Should you require additional website training, troubleshoot Outlook issues, etc  either in person or via TeamViewer/Zoom then our adhoc rate as shown above will apply. Should we be required to come to your place of business, travel time is also charged at our adhoc rate.

No fuel surcharge is incurred for travel to locations within 30kms from our office at 11/128-130 Lyons Street, Bungalow, Cairns.
Should more than 30 kms travel be required, a fuel surcharge of 40 cents per kilometre over the initial 30 kilometres will apply.


Domain registration and renewals

Registrations for new domains or renewals of existing domains must be made in advance. Once payment is received, your domain will be registered/renewed.

Domain name pricing is $55 (ex GST) per year for all domain names.


Transferring a domain name to be managed by Mindwire

When transferring a domain from your old reseller to us (which means it will be under our management but still legally owned by you; i.e. bills for domain renewals will be sent by Mindwire):

  • if it is a .com, .net, .org, .info or .biz domain, a renewal fee of $55 (ex GST) is automatically charged on successful transfer which will extend your domain registration for a further 1 year.
  • if it is a .com.au, .net.au, .org.au or .id.au domain, no renewal is required upon transfer. Cost is $0.


Transferring a domain name to a new owner

When transferring a domain to a new owner (i.e. assigning a new legal owner) :

  • if it is a .com.au domain, and the ABN number for the .com.au needs changing, the cost is: $61.80 (inc GST).
  • if it is a .com.au domain, and the ABN does not need to change, then the cost is $0. 
  • if it is a .com domain, then the cost is $0.


Care Plans

For WordPress website built by Mindwire, our monthly Care Plan is $75 (ex GST) per month with no lock-in contract or minimum term.
View full Care Plan terms and conditions

If you website was not built by Mindwire, or if you are not on a regular monthly Care Plan, we can still perform adhoc WordPress core and plugin updates for you. See our Adhoc Plugin & Core Update Service below.


Adhoc Plugin & Core Update Service

For WordPress websites not build by Mindwire, or as an alternative to our monthly Care Plan, our Adhoc Plugin & Core Update Service is $150 (ex GST) and includes a full back up of your website files & website database prior to any plugins or WordPress core being updated.

View our full Adhoc Plugin & Core Update Service terms and conditions.


Debt Recovery Process

Should an invoice fall overdue, we will send out invoice reminders at the following intervals:

  • 2 days overdue
  • 7 days overdue
  • 14 days overdue
  • 21 days overdue
  • 28 days overdue

Should an invoice be more than 28 days overdue, we will call you to follow up on the overdue invoice.

Should the invoice still be overdue 5 business days after the date we call you, we will refer the debt to a 3rd party Debt Collection agency.


If you have any questions, please call us on (07) 4035 6006 or email info@mindwire.com.au.